Code Compliance Division

How to File a Complaint

Complaints will be taken verbally in person, over the phone, via fax, E-mail, Online, or in writing by the Salinas Call Center.

Complaint forms (to report suspected code violations) will be available in the office and on the public website.

  1. Identify the specific complaint or nuisance.
  2. Give your name, address, and telephone number. (This information is kept confidential).
  3. Give the Assessor's Parcel Number (APN), street name, and house number. If APN is unknown, give address.
  4. Give specific description of complaint.

The following are steps on how complaints can be filed:

In Person:
Download the Code Compliance complaint form from the RMA-Building Services website http://www.co.monterey.ca.us/building/code/compliance_process.htm and complete all required information and submit at the following location:
RMA Building Services Code Compliance
168 W. Alisal St. 2nd Floor
Salinas, CA 93901

E-mail: NEW!
The CE complaint Form may be submitted by e-mail cecomplaints@co.monterey.ca.us or using the submit button on the Code Compliance complaint form (preferred) from the website

FAX:
Download the Code Complaince complaint form from the RMA-Building Services website http://www.co.monterey.ca.us/building/code/compliance_process.htm
and complete all required information and Fax to (831) 757-9516.

Mail:
Download the Code Compliant complaint form from the RMA-Building Services website http://www.co.monterey.ca.us/building/code/compliance_process.htm
and complete all required information and mail to the following location:
RMA Building Services Code Compliance
168 W. Alisal St. 2nd Floor
Salinas, CA 93901

NOTE TO MAC USERS: There is a known problem of compatibility between Preview (the default program for viewing PDF on the Mac operating system) and Acrobat forms. PDF forms filled out in Preview do not display all form data when opened in Adobe Acrobat Reader. You MUST use Adobe Acrobat Reader to fill out forms when using a Mac computer. (Steps to take to ensure that your form will accept and save your data.)

Steps to take to ensure that your form will accept and save your data.
For persons using Mac OS systems please make note of the following special
instructions. Adobe forms will work with your system, but you must take a few extra
steps to ensure that your form will accept and save your data:
Please check that you have installed Adobe Acrobat Reader, and that you open the file
using Adobe Reader rather than the Preview function built into your Mac OS. The link to
install Adobe Reader is: http://get.adobe.com/reader/.  To open the form, you must use Finder to navigate to Adobe Reader. Open the Adobe Reader application, then use the “File” and “Open” functions to open the file from the location in which you saved it. The form will not work if you simply double-click it to open it unless Reader is already your default PDF viewer. Once you fill in the form, save it on your computer before emailing

Online (Internet): NEW!

Click here to go to the Citizens Access Portal

The instructions below show how to register for an account and submit a code compliance complaint on-line.
To create an account:
*
Click on "Register for an Account" in the upper right corner of the screen
* Click the check box to acknowledge that you have read and accept the terms of use
* Click on "Continue Registration"
* Complete all of the fields and click on "Continue Registration"
* You will receive a message that says "Your account has been created successfully."
* Log in using the user name and password you created when registering for your account


To Submit a Code Compliance Complaint Online:
*
Log in using the user name and password you created when registering for your account
* Click on the "CE Complaint" tab at the main menu
* Click the check box to acknowledge that you have read and accept the terms of use
* Click on "Continue Application"
* Click on the check box to auto fill with your information
* Click on "Continue Application"
* Enter the Parcel Number and click "Search"
*
Enter the address and click "Continue Application"
* Enter the nature of the complaint, please be as specific as possible,
* Click on "Continue Application"
* Review the information for accuracy,  if anything needs to be changed click on  "Edit" next to the        category that needs to be changed.  Click on "Continue Application"
* You will receive a message that says" Your CE complaint has been successfully submitted. Please print your record and retain a copy for your records.  The complaint number will be is 15CEXXXXX

Our goal is to obtain voluntary compliance from citizens whenever possible. Generally, the enforcement of codes occurs on both a reactive (complaint from a community source) and a proactive (initiated by the inspector) basis. There are however, a number of violations that are only enforced after a complaint is received.

Our goal is to encourage both owners and tenants to voluntarily eliminate any violations that may exist so that Monterey County remains a county we can be proud to live in. When a code violation is reported, we open a complaint and work towards resolving the violation through a process of education, inspection, and notices. Continued violations are followed by progressive enforcement. Each code has its own set of enforcement procedures; however the process generally follows this sequence:

  1. Complaint received or violation observed by an inspector.
  2. Inspection conducted.
  3. Notice sent to violator allowing time for corrections.
    Reinspection conducted.
  4. Additional time granted to allow for correction if warranted.
  5. Administraive Hearing process started if violation not corrected.
  6. Criminal prosecution filed if not corrected.  Abatement (violation removed by County contractor) and lien.