Infrastructure Division

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​​​​​​​​​​The Infrastructure Division provides IT infrastructure capabilities essential to the County's b​usiness communication needs.​

NETWORK SERVICES​

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Dat​a Networks


  • High-speed telecommunications connectivity
  • Fully-provisioned Network Operations Center (NOC)
  • On-call emergency response staff during non-business hours
  • Network management software and equipment
  • Standby network equipment
  • Infrastructure support (routers, switches, controllers, etc.) and maintenance
  • Network forensic investigation and evidence handling
  • Access to Monterey County Intranet

Telecomm​unications


  • Telephone service on a variety of telephone handsets customized to the user’s needs
  • Voice-over-IP (VoIP) telephone service at County facilities where service is available
  • County-wide telephone system managed and maintained to provide capacity and system reliability
  • Telephone device break fix and backroom equipment replacement and upgrades
  • Rightfax capability to send/receive faxes directly from your workstation
  • Solidus automated phone call distribution applications suite
  • Voicemail with ​​personalized greetings, storage of messages, and automated attendant tree call processing.
  • Analog Ports for analog telephone service (POTS), required for a fax machine, modem or any other analog device to make or receive telephone calls.
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RADIO COMMUNICATION​S​

​​​​​​Next Generation Radio​​​​

  • ​Operation and Maintenance of the Digital and Analog Radio system providing public safety communications for Police, Fire, Ambulance and Local Governments throughout Monterey County
  • Dispatch communications systems for Law, Fire and Ambulance services
  • Accessibility via handheld, mobile, fixed, and phone-based application
  • 24/7 Site maintenance, system monitoring, and technician response capability
  • Frequency and encryption management, system administration of all components subsystems

​​​​​​Standalone Conventional Analog

  • Installation, Operation and Maintenance of conventional analog radio systems providing public safety and backup communications for Police, Fire, Ambulance and Local Governments throughout Monterey County
  • 24/7 Site Maintenance, system monitoring, and technician response capability ​

​​​​​​Backhaul Microwave Systems

  • Installation, Operation and Maintenance of microwave systems providing highly reliable communication infrastructure supporting public safety communications for Police, Fire, Ambulance and Local Governments throughout Monterey County
  • Support for antenna systems and radios including frequency management
  • 24/7 Site Maintenance, system monitoring, and technician response capability

End U​ser Radio Programming and Maintenance​

  • Oversight of NGEN radio programming including system administration and configuration management.
  • Installation and integration of in-building radio systems including base stations, remotes, and integrated PA systems.
  • Troubleshooting, maintenance, and installation of vehicle-based communications systems including WiFi, satellite, and radio-based