Service Delivery

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​​​​​​​​​​​The Service Delivery Division provides fundamental information techno​logy capabilities to County users and ensures continuity of those capabilities.​​​​

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SER​VICE DESK​

Service Desk IconSingle poin​t-of-contact for -

  • Requesting IT services, technical support
  • IT Service status and availability notification

☎ ​831-759-1400
✉​ IT Service Desk​​


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DESKTOP MA​NAGEMENT

Desktop Management IconPC hardware/software lifecycle management

  • ​Planning and acquisition
  • Installation and support
  • Maintenance and replacement

OFFICE 365 ADMINISTRATION


 
Office 365 Administration Icon
  • Email and calendars
  • Cloud Synchronization
  • Office 365 License Management ​

DIRECTORY SERVICES

Directory Services IconPC hardware/software lifecycle management

  • ​Directory Services
  • Access Policies (GPO and EPO)
  • DNS services

SERVER ADMINISTRATION


 
Server Administration Icon
  • Physical and virtual servers
  • OS installation, storage and network connectivity
  • Maintenance and support
  • Backup/recovery
  • FTP and File services ​
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DATA CENTER SERVICES​

Data Center Services Icon
  • Systems operations and processing
  • Network monitoring and operations
  • Facilities management and security
  • Technology procurement and warehousing ​
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