Telecommunications

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Management, development and maintenance of County-wide telephone system with ensured capacity and system reliability. 

Includes:

  • Telephone service on a variety of telephone handsets customized to the user’s needs
  • Voice-over-IP (VoIP) telephone service, where service is available
  • Voicemail with personalized greetings, message storage
  • Automated attendant tree call processing and phone call distribution
  • Programming changes to call routing features or telephone set buttons 
  • Telephone desktop equipment configuration, installation, changes and moves
  • Telephone device break fix and backroom equipment replacement and upgrades
  • Rightfax ability to send and/or receive faxes directly from user workstation
  • Videoconferencing between two or more County locations
  • Design, evaluation, and recommendation of custom telecommunications systems.
  • Systems installation and vendor oversight
  • IT infrastructure design and project oversight