¨ As
to how well the Training Program met your expectations, a very small
percentage replied negatively, while the great majority claimed
“meets” or “exceeds.” A good start.
¨ Overall
knowledge of the program, procedures, resources, and contact names
garnered above average to high marks. The quarterly newsletter, the
website, and frequent communication with training coordinators are
all useful, but we’ll continue to improve upon our information
outreach efforts.
¨ Sixty-seven
percent of respondents have attended as many as three classes over
the most recent 24 months, while 12% have attended four or more.
For the remaining 21%, workload appeared to be the predominant
reason for staying away. Updating and maintaining your computer
skills should be just as important as many of the things you do at
work.
¨ The
question about titles or subjects that should be added to the
program elicited a wide-range of suggestions, most of which fall
into technical and/or certification training. Unfortunately, the
training budget cannot support such requests, nor is it designed
to. The over-arching goal of our program is to provide introductory
and intermediate level training to County employees as long as it
meets a legitimate business need of your department and is supported
by your specific job description. We are, however, re-examining the
depth and breadth of the curriculum relative to the kinds of
applications supported by our network architecture. As the level of
computer literacy improves, we must be prepared to train in support
of it.
¨ The
question about the relationship of your computer to job performance
was one that need not have been asked. A resounding 93% felt that
the venerable PC is “critical” to your job. Makes one wonder how we
were able to function prior to the advent of this technology.
¨ Nearly
half of you profess to be “intermediate” users, while most others
declared themselves as “advanced” or “power users.” “Novices” are
rare and facing extinction.
¨ Among
intermediate users, the most job-applicable training needs are in
the
spreadsheet,
database
and
business
skills
courses. All others (Windows,
email,
word
processing,
desktop
publishing,
web
development,
GIS,
etc.)
make up the balance of what respondents claim to need. We will pay
attention to these findings in making up our schedules.
¨ Advanced
or power users attributed a very positive 87% benefit to the
training program. Thank you!
¨ The
training website (www.co.monterey/ittraining)
receives far fewer visitors than we supposed; better than half
rarely or never surf the site. It’s too bad because there’s a
wealth of information to be had. Hang ten, please.
¨ As
for website changes, the most frequent suggestions had to do with
keeping it current with things such as the latest student
enrollments, useful application tips, and online enrollment. As a
result, we now publish daily updates of the
By Date
and
By Dept
enrollment reports. We’ve added useful tips from past
Insight
newsletters, and we’re exploring the possibility of an on-line
enrollment form. As for the rest of the suggestions, most are
already addressed by the website. It’s not as bad as a
Where’s Waldo
drawing, but one does need to look closely.
¨ Know
the difference between (and impact of) a “no-show” and a “late
withdrawal?” Two-thirds of you did, and the other third does now.
No-show reporting is coming.
¨ For
value ratings of instructors, course content & materials, the
facility, the staff, and overall program management, all garnered
the most votes in the “very good” category. There’s room for
improvement, though.
¨ Final
comments were positive and complimentary -- none of the red-flag
variety. We’re very appreciative of your participation in the
survey. Thank you!
® If
you’re new to the program and are interested in enrolling in
classes, please be sure to first obtain permission from your manager
or supervisor, and then to enroll through your department’s training
coordinator. A list of coordinators may be found at:
www.co.monterey/ittraining/enroll.htm.
® Your
feedback should be emailed to
Charlotte Josephs or
Jim Hashimoto.
® Visit
our Intranet web page at
http://www.co.monterey/ittraining/
for class descriptions, class schedules, enrollment information,
tips and tricks, and more.
® Whenever
you must cancel your enrollment in a scheduled class, please contact
the vendor as soon as possible.
OfficeStar:
755-8200.
