News & Information

Press Enter to show all options, press Tab go to next option

Monterey County Launches 24/7 Complaint Hotline for Short Term Rentals

Post Date:08/21/2018

The Resource Management Agency of Monterey County announced that it has launched a 24/7 hotline to collect complaints related to public nuisances resulting from short term rental activity in the unincorporated areas of Monterey County.

One of the largest County departments, the Resource Management Agency oversees building and land use code enforcement and is also the lead agency developing policy on whether or how short term rentals will be allowed in the unincorporated areas of Monterey County.

“We launched the complaint hotline to better understand the community’s nuisance concerns about short term rentals,” said Chief Building Official Neville Pereira. “As we work to develop a better policy solution to this important issue, we want to be in touch with the community on all sides.”

Pereira added that the agency has taken input from community groups in favor of short term rentals, such as the Monterey County Vacation Rental Alliance, and groups opposed to short term rentals, such as Preserve Monterey Neighborhoods, in crafting the agency’s forthcoming ordinance. Agency staff also conducted outreach to all 12 of the County’s active Land Use Advisory Committees as well as the County’s Agricultural Advisory Committee, and has appeared in front of the County’s Planning Commission several times.

“Our policy must be enforceable,” added Pereira. “The hotline gives us a way of taking code enforcement into consideration and gives the community a chance to be heard.”

The short term rental hotline offers two reporting options, by telephone at (831) 900-4441, or by an online form at

Return to full list >>