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Published on November 09, 2016. Last modified on April 17, 2020

Natividad Launches Bilingual Hotline to Answer Coronavirus Questions

Post Date:03/26/2020

Natividad now has a bilingual hotline to answer questions from the Monterey County community about the novel coronavirus (COVID-19). The number for the Natividad Coronavirus Hotline is (831) 772-7365. Natividad nurses are available to speak with you in English or Spanish from 7:00 am to 11:00 pm, seven days a week. 

The hotline is a community resource for timely, accurate information about COVID-19 and virtual screening for people who are experiencing symptoms. Nurses will answer questions and direct patients to the appropriate level of care.  

Patients who have COVID-19 symptoms, including fever, cough and shortness of breath, are encouraged to call ahead to the hotline. If you are experiencing a serious illness or medical emergency such as an injury, chest pain, difficulty breathing or altered levels of consciousness, please seek urgent or emergency care or call 911 and inform the operator of your symptoms.  

If you are coming to Natividad’s Emergency Department by car, or are a walk-in patient, you do not need to call us before you arrive. We have medical tents set up in front of the Emergency Department to screen people who have a fever or cough for coronavirus. If you have these symptoms and arrive at our Emergency Department, you will be given a mask to wear and may receive care in our medical tents. 

Natividad is following all CDC guidelines when caring for patients with confirmed or possible COVID-19. We are ensuring all staff members who may be in contact with a COVID-19 patient are correctly trained on using Personal Protective Equipment. 

For general information about the coronavirus and how to protect yourself, please visit our website at Natividad.com

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