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COUNTY OF MONTEREY

HEALTH DEPARTMENT

Nationally Accredited for Providing Quality Health Services

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The Robert A. Hoffman Award

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A Legacy of Customer Service

Published on December 15, 2017. Last modified on March 07, 2018

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The Robert A. Hoffman Award

 Purpose of the Robert A. Hoffman Award

The Robert Hoffman Award recognizes individuals who have met the following measures: consistent, genuine consideration and willingness to serve the public, their co-workers and interdepartmental agencies, often during high-stress situations, outside the ‘norm’ of day to day operations and going above and beyond to ensure satisfaction.

Honoring his legacy

Rob Hoffman was an Environmental Health Specialist II with the bureau from 2008 to 2011. During this time, Rob exemplified the definition of excellent customer service. Through his courteous interactions with the public, local agencies, other county departments and other bureaus within the health department, Rob excelled at customer service and developing working relationships with everyone he interacted with. These relationships started with the foundation of exceeding the standards of excellent customer service. Rob was with the bureau for a short three years. He left us with a lasting impression, his legacy of customer service, which carries forward today.

To honor this legacy, the Robert A. Hoffman Award was created to recognize one individual employee that has excelled, much as Rob did, to provide courteous, professional, excellent customer service and create working relationships with the public and within the County.

This Year's Nominees

This years nominees included:

Matthew Krenz
Hazardous Materials Management Services

Karen Pontius
Drinking Water Protection Services

Monica Baigorri
Consumer Protection Services

Bryan Escamilla
Environmental Health Review Services

Robert Fernandez
Hazardous Materials Management Services

Barbara Carvalho
Animal Services

Veronica Salinas
Environmental Health Office Services

Brian Azevedo
Solid Waste Management Services

2017 Winner

This year's winner is Monica Baigorri with Consumer Protection Services.

For the past year, her tireless efforts can be seen both inside and outside the office. From her instrumental efforts in training the new members on the Lead Program Team, to her diligent work on the Field Toilet Program to ensure inspections are done in a timely fashion fashion and ensuing customer satisfaction, Monica is and continues to be a shining example of  exceptional customer service.

Past Recipients

Past recipients of the award include:

  • 2016 Award Winner: Valiska Lujan
  • 2015 Award Winner: Rich Patterson
  • 2014 Award Winner: Janna Faulk