Service Delivery

Print
Press Enter to show all options, press Tab go to next option

The Service Delivery Division provides fundamental information technology capabilities to County users and ensures continuity of those capabilities.

SERVICE DESK

Service Desk IconSingle point-of-contact for -

  • Requesting IT services, technical support
  • IT Service status and availability notification

☎ 831-796-1400
✉ IT Service Desk


DESKTOP MANAGEMENT

Desktop Management IconPC hardware/software lifecycle management

  • Planning and acquisition
  • Installation and support
  • Maintenance and replacement

OFFICE 365 ADMINISTRATION


 
Office 365 Administration Icon
  • Email and calendars
  • Cloud Synchronization
  • Office 365 License Management

DIRECTORY SERVICES

Directory Services IconPC hardware/software lifecycle management

  • Directory Services
  • Access Policies (GPO and EPO)
  • DNS services

SERVER ADMINISTRATION


 
Server Administration Icon
  • Physical and virtual servers
  • OS installation, storage and network connectivity
  • Maintenance and support
  • Backup/recovery
  • FTP and File services

DATA CENTER SERVICES

Data Center Services Icon
  • Systems operations and processing
  • Network monitoring and operations
  • Facilities management and security
  • Technology procurement and warehousing