Frequently Asked Questions

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  • Administrative Office

    • How will residents receive the Census survey?

    • I received a call from the U.S. Census, and I’m worried its fraudulent. Who could I call about this?

    • I travel seasonally between two residences. Should I complete the survey in Monterey County or the other residence?

    • I want to stay updated on the complete count efforts. Where can I receive up-to-date information on the local census activities?

    • What is a Complete Count Committee?

    • What questions will the Census survey ask?

    • When will the census count begin and conclude?

    • Who are the members of the Monterey County Complete Count Committee?

  • Building Services

    • Can a new single-family dwelling be occupied prior to the final building permit inspection?

    • How can I check the status of a permit application?

    • How can I determine the zoning designation for a particular parcel?

    • How can I obtain copies of the Zoning Ordinances, General Plan or any other publications published by the Planning Department?

    • How can I obtain information on development activity (permits in process, permits approved, historical information, etc.) in Monterey County?

    • How do I apply for a permit?

    • How large can a storage shed be before a building permit is required?

    • How long does it take to obtain a permit?

    • How long should I expect the plan check process to take?

    • If I cannot obtain a Cal-Am connection, can I drill a well to provide water for my project?

    • Is a building permit required for a retaining wall?

    • Is a building permit required to construct a fence?

    • Is a building permit required to re-roof a structure in Monterey County?

    • Is it true that I can't build a new house or remodel because of lack of water?

    • May I request what time of day I'd like the Building inspection to occur, such as morning or afternoon?

    • What are the differences between a planning permit and a building permit?

    • What can I do with my property?

    • What happens after I apply for a permit?

    • What is my neighbor doing on their property?

    • What is the application fee for a permit?

    • Where are the RMA-Planning & RMA-Building Services offices located?

    • Where can I view agendas for the Planning Commission, Zoning Administrator, and/or Subdivision Committee?

    • Will I need a permit?

    • Will my project require an Environmental Impact Report or other environmental review?

  • District Attorney

    • Can I drop charges against someone once a report has been made?

    • Can I find out information on a case such as a defendant’s next court date and what charges were filed?

    • Can I report a crime to the District Attorney's Office?

    • Can the District Attorney’s Office assist me in adopting a child?

    • Can you help me file a Small Claims Court case against a merchant or someone I have a dispute with?

    • Does the District Attorney’s Office handle divorces?

    • How do I file a domestic violence complaint with your office?

    • I am the owner of a business. Can the District Attorney’s Office help me collect on a bad check?

    • I have a complaint about your office. Who should I contact?

    • I have a question regarding a letter that Mr. Flippo sent to me. Is he the person that I need to speak to regarding my case?

    • I have been subpoenaed by the District Attorney to appear as a witness in a criminal case. Am I entitled to get witness fees? What if I am unable to attend the court date stated in the subpoena?

    • I think I may be a victim of fraud. Can the District Attorney's Office help me?

    • I want a restraining order to keep my spouse, boyfriend/girlfriend, or other person away from me. Will the D.A.'s Office do this for me?

    • I would like to receive child support. Does the District Attorney’s Office help to begin this process?

    • If I am a defendant, how do I obtain a copy of the police report?

    • If I am the victim of a violent crime will the District Attorney's Office pay for my lost wages and medical expenses? Am I eligible to receive restitution?

    • If I was cited and released by a local police agency, how can I find out if the D.A. has filed charges against me?

  • Economic Development

  • Elections

    • Can I give my voted ballot to someone else to return for me?

    • Do I have to apply for a vote by mail ballot for each election?

    • Do I have to sign the vote by mail ballot return envelope?

    • How do I return a vote by mail ballot?

    • How do I vote my ballot?

    • If I lose the vote by mail ballot sent to me, can I get another one?

    • What information must be included in my application?

    • When must I apply for a vote by mail ballot?

    • When must I return the voted ballot?

    • Where can I obtain an application for a vote by mail ballot?

    • Who may vote by mail?

  • Emergency Communications/911

  • Health

  • Human Resources

    • Are there any supplemental questions for the job I am interested in?

    • Are there any workshops or trainings that I can attend to help me find a job?

    • Can I apply for a job online?

    • Can I get a letter of recommendation for future employers to say I was not let go due to disciplinary issues?

    • Can I increase my contributions to my CalPERS pension?

    • Can I request an additional FSA card for my spouse or adult child?

    • Can I retire instead of being laid off? How much notice do I have to give? Who do I contact for more info?

    • Can someone help me update my resume?

    • Can the decision be changed about me being laid off?

    • Do I have bumping rights?

    • How can I collect unemployment benefits? Where do I go for unemployment?

    • How can I enroll in AFLAC?

    • How can I enroll in Deferred Compensation aka 457b plan?

    • How can I find information about available jobs?

    • How can I tell if I am viewing the most current Employment Opportunities page?

    • How can someone who doesn’t have access to a computer at work use the website and look for other employment?

    • How did they choose me to be laid off?

    • How do I enroll or make changes to my benefits?

    • How do I know if my doctor is in my network?

    • How do I know where I am on the seniority list?

    • How do I schedule a retirement appointment?

    • How do I schedule my free annual/bi-annual physical exam?

    • How does the seniority list work?

    • How long will I have access to the EAP program after I am laid off?

    • How many other people is the County laying off from my department?

    • How much time will I have on my job before I have to leave?

    • How will the S.E.E.K. Program help me keep a job with Monterey County?

    • I already have a whole lot of stress in my life and now I’m dealing with a job change or possibly unemployment! Is there anywhere I can get some assistance?

    • I am recently divorced. Do I have to remove my ex-spouse from my insurance?

    • I have a Voluntary Benefit Policy (EBS plan) but I don’t know what type of policy it is or who to contact.

    • I lost my Flexible Spending Account card. How do I get a new one?

    • I will be vested into PERS in the next 6 months; can I stay then retire in 6 months?

    • If I apply for a job with someone else, will it hurt my chances of being hired because I was laid off?

    • Is a résumé required for the job I am interested in?

    • What are "bumping rights"?

    • What are my benefit options? How much will they cost me?

    • What do I need to turn back into the County? (Parking permits, badges, keys)

    • What if I am interested in a job that is not currently listed?

    • What if I am not being laid off but would like to move to another department or position, can I use your services?

    • When will continuous and open until filled recruitments actually close?

    • When will I be contacted after I have submitted my employment application?

    • When will my medical, dental, and vision coverage start?

    • Where can I find the Class Specification for a specific Job Position?

    • Where can I find the Salary Schedule for a specific Job Position?

    • Where can I obtain a typing certificate if the position requires it?

    • Who can I talk to about being laid off? What else can the County offer me?

    • Who is my Benefit Coordinator?

    • Who should I notify if I have changed my address since submitting a Job Interest?

    • Why do I get errors or see nothing when opening a PDF document?

    • Why is the Class Specification not available for a specific Job Position?

    • Will anyone in the S.E.E.K. Program be able to help me learn how to interview for jobs?

    • Will I ever be able to get another job with the County? When?

    • Will there be anyone in the S.E.E.K. Program to help answer my questions regarding benefits such as medical?

  • Library

    • A Gentleman in Moscow: a novel by Amor Towles

    • A Man Called Ove by Fredrik Backman

    • A Tale for the Time Being by Ruth Ozeki

    • A Tree Grows in Brooklyn by Betty Smith

    • A Year of Fog: a novel by Michelle Richmond

    • All the Light We Cannot See: a novel by Anthony Doerr

    • Americanah: a novel by Chimamanda Ngozi Adichie - LARGE PRINT

    • An American Marriage: a novel by Tayari Jones

    • Angry Housewives Eating Bon Bons by Lorna Landvik

    • Animal, Vegetable, Miracle: A Year of Food Life by Barbara Kingsolver

    • Anything is Possible by Elizabeth Strout

    • Be Frank with me by Julia Johnson

    • Beartown: a novel by Fredrik Backman

    • Beautiful Mystery by Louise Penny

    • Being Mortal Medicine and What Matters in the end_by Atul Gawande

    • Bettyville a memoir by George Hodgman

    • Big Little Lies by Liane Moriarty

    • Birds in Fall: a novel by Brad Kessler

    • Boston Girl: a novel by Anita Diamant

    • Brain on Fire My Month of Madness by Susannah Cahalan

    • Cellist of Sarajevo by Steven Galloway

    • Circling the Sun by Paula McLain - LARGE PRINT

    • Citizen an American Lyric by Claudia Rankine

    • Clock Dance: a novel by Anne Tyler

    • Cloud Atlas by David Mitchell

    • Code Girls: The Untold Story of the American Women Code Breakers of World War II by Liza Mundy

    • Combined Destinies: Whites Sharing Grief about Racism by Ann Todd Jealous

    • Commonwealth: a novel by Ann Patchett

    • Cries-At-Moon of the Kitchi-Kit by Gary Dudney

    • Crooked Heart: a novel by Lissa Evans

    • Cuentos de Eva Luna/Stories of Eva Luna by Isabel Allende - SPANISH

    • Deceit and Other Possibilities: Stories by Vanessa Hua

    • Deep Down Dark: The Untold Stories of 33 Men Buried in a Chilean Mine, and the Miracle That Set Them Free by Hector Tobar

    • Defending Jacob: a novel by William Landay

    • Delicious! a novel by Ruth Reichl

    • Dreamers of the Day: a novel by Mary Doria Russell

    • Dust Bowl Girls: The Inspiring Story of a Team That Barnstormed Its Way to Basketball Glory by Lydia Reeder

    • Easter Island by Jennifer Vanderbers

    • Educated: a memoir by Tara Westover - LARGE PRINT

    • Eleanor and Hick The Love Affair That Shaped a First Lady by Susan Quinn

    • Eleanor Oliphant is Completely Fine: a novel by Gail Honeyman

    • Euphoria: a novel by Lily King

    • Finding Nouf by Zoe Ferraris

    • First Impressions by Charlie Lovett

    • Half Broke Horses: A True-Life Novel by Jeannette Walls

    • Hillbilly Elegy: A Memoir of a Family and Culture in Crisis by J.D. Vance

    • Homegoing: a novel by Yaa Gyasi

    • Homo Deus: A Brief History of Tomorrow by Yoval Noah Harari

    • Husband's Secret by Liane Moriarty

    • I Am Not Your Perfect Mexican Daughter by Erika L. Sanchez

    • If on a Winter's Night a Traveler by Italo Calvino

    • I'll Push You: A Journey of 500 Miles, Two Best Friends, and One Wheelchair by Patrick Gray

    • Inheritance: A Memoir of Genealogy, Paternity, and Love by Dani Shapiro

    • Jumping Out of the Mainstream: An American Family's Year in China by Caroline DePalatis

    • Killers of the Flower Moon: the Osage Murders and the Birth of the FBI by David Grann

    • Lab Girl by Hope Jahren

    • Language of Flowers by Vanessa Diffenbaugh

    • Last Lecture by Randy Pausch

    • Lazarillo de Tormes by Anonymous Bilingual English-Spanish

    • Lillian Boxfish Takes a Walk by Kathleen Rooney

    • Lincoln in the Bardo by George Saunders

    • Little Fires Everywhere: a novel by Celeste Ng - LARGE PRINT

    • Longbourn by Jo Baker

    • Madame by Antoni Libera

    • Maisie Dobbs: a novel by Jacqueline Winspear

    • Martin Marten: a novel by Brian Doyle

    • Me Before You: a novel by Jojo Moyes

    • Mink River by Brian Doyle

    • Monterey Bay by Lindsay Hatton

    • Mr. Penumbra's 24-Hour Bookstore: a novel by Robin Sloan

    • Ms. Hempel Chronicles by Sarah Shun-lien Bynum

    • My Name is Lucy Barton: a novel by Elizabeth Strout - LARGE PRINT

    • News of the World by Paulette Jiles

    • Nothing to Envy: Ordinary Lives in North Korea by Barbara Demick

    • On the Move: a Life by Oliver Sacks

    • One Child: the Story of China's Most Radical Experiment by Mei Fong

    • One Plus One by Jojo Moyes

    • Only Child: a novel by Rhiannon Navin

    • Our Souls at Night by Kent Haruf

    • Pachinko by Min Jin Lee

    • Packing for Mars: The Curious Science of Life in the Void by Mary Roach

    • Peaches for Monsieur Le Curé by Joanne Harris

    • Plain Truth by Jodi Picoult

    • Platero and I - Platero y Yo by Juan Ramon Jimenez - Bilingual (English-Spanish)

    • Property: Stories Between Two Novellas by Lionel Shriver

    • Quiet: The Power of Introverts in a World That Can't Stop Talking by Susan Cain

    • Ready Player One by Ernest Cline

    • Remarkable Creatures by Tracy Chevalier

    • Saints for all Occasions: a novel by Courtney J. Sullivan

    • Salem Falls by Jodi Picoult

    • Shutting out the Sun: How Japan Created its own Lost Generation by Michael Zielenziger

    • Sing, Unburied, Sing: a novel by Jesmyn Ward

    • Small Blessings by Martha Woodroof

    • Small Great Things: a novel by Jodi Picoult

    • State of Wonder by Ann Patchett

    • Sun, Stone, and Shadows: 20 Great Mexican Short Stories edited by Jorge F. Hernandez

    • Tangled Vines: Greed, Murder, Obsession, and an Arsonist in the Vineyards of California by Frances Dinkelspiel

    • Tell the Wolves I'm Home by Carol Rifka Brunt

    • Thank You for Being Late: An Optimist's Guide to Thriving in the Age of Accelerations by Thomas L. Friedman

    • The Art Forger by B. A. Shapiro

    • The Best of Adam Sharp: a novel by Graeme Simsion

    • The Best We Could Do: An Illustrated Memoir by Thi Bui

    • The Book of Speculation by Erika Swyler

    • The Book Woman of Troublesome Creek: a novel by Kim M. Richardson

    • The Boys in the Boat: Nine Americans and Their Epic Quest for Gold at the 1936 Berlin Olympics by Daniel James Brown

    • The Chilbury Ladies' Choir a novel by Jennifer Ryan

    • The Circle by Dave Eggers

    • The Clockmaker's Daughter: a novel by Kate Morton

    • The Course of Love: a novel by Alain de Botton

    • The Culture Code: by Clotaire Rapaille

    • The Death of Expertise The Campaign Against Established Knowledge and Why It Matters by Tom Nichols

    • The Dinner by Herman Koch

    • The Dovekeepers by Alice Hoffman

    • The Forgetting Time: a novel by Sharon Guskin

    • The Forgotten Garden: a novel by Kate Morton

    • The French Lieutenant's Woman by John Fowles

    • The Garden of Small Beginnings by Abbi Waxman

    • The Girl Before: a novel by J. P. Delaney

    • The Girls: a novel by Emma Cline

    • The God of War by Marisa Silver

    • The Hate U Give by Angie Thomas

    • The Housekeeper and the Professor by Yoko Ogawa

    • The Invention of Wings by Sue Monk Kidd

    • The Jade Peony by Wayson Choy

    • The Japanese Lover: a novel by Isabel Allende

    • The Keeper of Lost Things: a novel by Ruth Hogan

    • The Library Book by Susan Orlean - LARGE PRINT

    • The Light Between Oceans: a novel by M. L. Stedman

    • The Little Paris Bookshop: a novel by Nina George

    • The Lotus and the Storm by Lan Cao

    • The Magician of Lublin by Isaac Bashevis Singer

    • The Marriage of Opposites: a novel by Alice Hoffman

    • The Midnight Rose by Lucinda Riley

    • The Moonflower Vine: a novel by Jetta Carleton

    • The Nest: a novel, Cynthia Sweeney

    • The One-in-a-Million Boy by Monica Wood

    • The Only Woman in the Room: a novel by Marie Benedict

    • The Residence: Inside the Private World of the White House by Kate Andersen Brower

    • The Rosie Project: a novel by Graeme Simsion

    • The Secret Chord by Geraldine Brooks

    • The Sellout: a novel by Paul Beatty

    • The Silent Sister: a novel by Diane Chamberlain

    • The Soul of an Octopus: A Surprising Exploration Into the Wonder of Consciousness by Sy Montgomery

    • The Source by James Michener

    • The Swans of Fifth Avenue: a novel by Melanie Benjamin

    • The Tea Girl of Hummingbird Lane: a novel by Lisa See

    • The Underground Railroad: a novel by Colson Whitehead

    • The Water Knife by Paolo Bacigalupi

    • The Whistler: a novel by John Grisham

    • The Wife Between Us: a novel by Greer Hendricks and Sarah Pekkanen

    • The Woman in White by Wilkie Collins

    • The Women in the Castle by Jessica Shattuck

    • The Wonder by Emma Donoghue

    • The Wrong Side of Goodbye: Harry Bosh novel by Michael Connelly

    • The Zookeeper's Wife, a War Story by Diane Ackerman

    • This Boy's Life: a Memoir by Tobias Wolff

    • Unbroken: A World War II Story of Survival, Resilience, and Redemption by Laura Hillerbrand

    • Under the Wide and Starry Sky: a novel by Nancy Horan

    • Until Tuesday: A Wounded Warrior & the Golden Retriever Who Saved Him by Luis Carlos Montalván

    • Vinegar Girl: William Shakespeare's The Taming of the Shrew Retold: a novel by Anne Tyler

    • Walden; Or, Life in the Woods by David Henry Thoreau

    • We Never Asked For Wings: a novel by Vanessa Diffenbaugh

    • West of Sunset: a novel by Stewart O’Nan

    • What Alice Forgot by Liane Moriarty

    • When Nietzsche Wept: a novel of Obsession by Irvin D. Yalom

    • Where the Crawdads Sing by Delia Owens - LARGE PRINT

    • Where'd You Go, Bernadette?: a novel by Maria Semple

    • White Teeth: a novel by Zadie Smith

    • Wild Ginger: a novel by Anchee Min

    • You Know When the Men Are Gone by Siobhan Fallon

  • Resource Management Agency

    • A Notice of Violation is recorded against my property. How can I get it removed?

    • Can a new single-family dwelling be occupied prior to the final building permit inspection?

    • Can I legalize an addition or detached structure that was built without permits?

    • Can I operate a business out of my home?

    • How can I check the status of a permit application?

    • How can I determine the zoning designation for a particular parcel?

    • How can I obtain copies of the Zoning Ordinances, General Plan or any other publications published by the Planning Department?

    • How can I obtain information on development activity (permits in process, permits approved, historical information, etc.) in Monterey County?

    • How do I apply for a permit?

    • How do I report a violation?

    • How large can a storage shed be before a building permit is required?

    • How long does it take to obtain a permit?

    • How long should I expect the plan check process to take?

    • How many large animals can I have on my property?

    • How much time do I have to clear the violations?

    • How much will the permits cost to clear the violations?

    • If I cannot obtain a Cal-Am connection, can I drill a well to provide water for my project?

    • Is a building permit required for a retaining wall?

    • Is a building permit required to construct a fence?

    • Is a building permit required to re-roof a structure in Monterey County?

    • Is it true that I can't build a new house or remodel because of lack of water?

    • May I request what time of day I'd like the Building inspection to occur, such as morning or afternoon?

    • My neighbors have violations too. Why aren’t you investigating them?

    • What are setbacks and how do I determine mine?

    • What are the differences between a planning permit and a building permit?

    • What can I do with my property?

    • What do I do if I receive a "Notice of Violation" or a "Stop Work Notice"?

    • What do I need to do to clear the violation?

    • What happens after I apply for a permit?

    • What happens when someone is in violation of the codes?

    • What is my neighbor doing on their property?

    • What is the application fee for a permit?

    • When is a grading permit required?

    • Where are the RMA-Planning & RMA-Building Services offices located?

    • Where can I view agendas for the Planning Commission, Zoning Administrator, and/or Subdivision Committee?

    • Who turned me in?

    • Will I need a permit?

    • Will my project require an Environmental Impact Report or other environmental review?

  • Treasurer-Tax Collector

    • Am I required to separately state the tax amount on the registration card?

    • Are there any exemptions from TOT?

    • Can an operator request a waiver of the penalties and interest due to extenuating circumstances?

    • Does an operator need to charge the TOT if he/she rents a room for less than a full day (e.g., hourly room rates)?

    • How can a transient request a refund of the TOT he/she previously paid to the TTC?

    • How can an operator request a refund of the TOT he/she previously paid to the TTC?

    • I purchased a hotel/motel recently, or I am soon to purchase a hotel/motel. How do I know the former owner has no unpaid TOT liability to the TTC?

    • I understand the TOT is 10.5% of the "rent," but how do you define "rent"?

    • Is an operator required to register with the TTC?

    • May I send my payment by a courier for overnight delivery?

    • To whom may I speak to if I have additional questions?

    • What are my responsibilities as an operator to document a TOT exemption?

    • What are some of the general recordkeeping and compliance requirements as it relates to inspections and audits?

    • What happens if there is a late payment, no payment or insufficient payment?

    • What if I own a mobile home trailer park or recreational vehicle park and rent it out? Am I required to charge the TOT?

    • What if I stay longer than thirty (30) days?

    • What is the definition of "Hotel"?

    • What is the definition of "Occupancy"?

    • What is the Transient Occupancy Tax?

    • When is payment of the TOT due to the TTC?

    • When should the operator collect TOT?

    • Where do I mail my payment?

    • Which Monterey County department/agency is responsible for collecting the TOT?

    • Who is a "Transient"?

    • Who is an "Operator"?

  • Water Resources Agency